Privacy Policy
Last Updated: January 15, 2026
At Zyloxia Flow, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial education platform. We're committed to transparency — you deserve to know exactly what happens with your data.
Information We Collect
Running an effective financial education platform means we need certain information. But we only collect what genuinely helps us serve you better.
Information You Provide Directly
When you sign up for courses or contact us, you share details like your name, email address, and sometimes phone number. If you enroll in paid programs, we'll also need billing information — though we don't store your full credit card numbers ourselves.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Account management and communication | Duration of account plus 3 years |
| Learning Progress | Track course completion and personalize content | Duration of account plus 2 years |
| Payment Records | Transaction processing and financial records | 7 years (legal requirement) |
| Usage Analytics | Platform improvement and user experience | 2 years from collection |
Information We Collect Automatically
Like most websites, we gather some technical data automatically. This includes your IP address, browser type, device information, and how you navigate through our courses. We use cookies and similar technologies to remember your preferences and understand which content resonates with learners.
How We Use Your Information
Your data serves specific purposes — we don't collect anything just to have it sitting in a database.
Marketing Communications: We'll occasionally send emails about new courses or features. You can opt out anytime using the unsubscribe link in every message. Even if you opt out of marketing emails, we'll still send important account-related notifications.
Information Sharing and Disclosure
We don't sell your personal information. Period. But we do share data in specific situations where it's necessary to operate our platform.
Service Providers We Work With
We partner with trusted companies that help us run Zyloxia Flow. These include payment processors, email service providers, and hosting companies. They only access the information needed to do their specific jobs, and they're contractually required to protect your data.
Legal Requirements
Sometimes we're legally obligated to share information — like responding to valid court orders or complying with financial education regulations. We'll notify you if legally permitted to do so.
Business Transfers
If Zyloxia Flow is acquired or merges with another company, your information would be transferred as part of that transaction. We'd notify you before your data becomes subject to a different privacy policy.
Your Privacy Rights
You have real control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in your account. You can do this yourself in account settings or contact us for help.
Delete Your Account
Request deletion of your account and associated data. We'll comply except for information we're legally required to keep.
Export Your Data
Download your course progress and personal data in a portable format if you want to take it elsewhere.
Restrict Processing
Limit how we use your data in certain circumstances while maintaining your account access.
Object to Processing
Opt out of specific uses of your data, particularly for marketing purposes or certain analytics.
Exercising Your Rights: To make any of these requests, email us at contact@filesafely.store with "Privacy Request" in the subject line. We'll respond within 30 days and verify your identity before processing requests.
Data Security
Protecting your information isn't just policy — it's how we operate every day.
We use industry-standard encryption for data transmission and storage. Our servers are housed in secure facilities with strict access controls. Payment information is processed through PCI-compliant systems, and we never store complete credit card numbers on our servers.
Our team receives regular security training, and we conduct routine security audits. We also monitor for suspicious activity and have incident response procedures ready if needed.
That said, no online platform can guarantee absolute security. We implement strong safeguards, but you play a role too — use strong passwords, don't share account credentials, and contact us immediately if you notice anything suspicious.
Cookies and Tracking Technologies
We use cookies to make your experience smoother. These small files help us remember your preferences and understand how people use our platform.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like staying logged in
- Performance Cookies: Help us understand which features work well and which need improvement
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Show us how learners navigate through courses
You can control cookies through your browser settings. Be aware that blocking certain cookies might affect how well the platform works for you.
Children's Privacy
Zyloxia Flow is designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent who discovers their child has provided us with personal information, contact us immediately and we'll delete it.
International Data Transfers
Our servers are located in the United States, and we primarily serve U.S. residents. If you access our platform from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from your country.
By using Zyloxia Flow, you consent to this transfer. We take appropriate measures to ensure your data receives adequate protection regardless of where it's processed.
State-Specific Privacy Rights
Some U.S. states have enacted additional privacy protections. If you're a resident of California, Virginia, Colorado, or other states with comprehensive privacy laws, you may have additional rights beyond those described above.
California Residents
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request deletion, and opt out of sale (though we don't sell personal information). You also have the right not to be discriminated against for exercising these rights.
We've collected the following categories of personal information in the past 12 months: identifiers, commercial information, internet activity, and education information. We use this for the purposes described in this policy.
Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform.
The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically, especially before providing new personal information.
Questions or Concerns?
If something in this policy isn't clear, or if you have questions about how we handle your data, we're here to help.
Email: contact@filesafely.store
Phone: +1 (571) 331-1105
Mail: Zyloxia Flow, 4612 Colonial Ave, Norfolk, VA 23508, United States
We typically respond to privacy inquiries within two business days.